Helpful Links

Troubleshooting Tips on Devices

If you are having trouble with your laptop, desktop, iPad, tablet, or have trouble logging in or lost your password, please follow some guidance on this page.

Troubleshooting Tip

If you're still having trouble, please submit a ticket through the DIIT Help Desk or call (718) 935-5100 Monday to Friday from 6:00AM to 5:00PM.